Optimise processes, quality, and supply chains—deliver findings through a professional executive presentation.
The Management and Operations (Unit 4) unit examines how managers design efficient processes, control quality, and manage supply chains.
Assessment is an Executive Presentation recommending operational improvements for a chosen organisation.
Learners develop skills valued in operations management, logistics, and general management roles.
This unit develops practical, industry-aligned competencies across 4 core learning modules:
Link operations strategy to corporate objectives
Define operational performance indicators and SLAs
Compare product versus service operational models
Assess capacity, location, and layout decisions
Document process flows and bottleneck analysis
Apply quality tools: cause-effect, Pareto, control charts
Evaluate lean, Six Sigma, and Kaizen approaches
Design quality assurance and inspection protocols
Analyse supplier selection and relationship management
Review inventory models: EOQ, JIT, and safety stock
Assess logistics, distribution, and sustainability impacts
Evaluate technology in operations and automation
Prepare slide deck with data visualisation and recommendations
Present operational improvement plan to assessor panel
Respond to Q&A on feasibility and implementation risks
Submit supporting operations analysis appendix
Internal and external assessment deadlines follow Pearson BTEC session calendars. Confirm key dates with ICT Business School at enrollment.
All coursework and exam submissions must meet Pearson authenticity standards. Plagiarism checks and verification apply to every unit.
Access tutor feedback, assignment briefings, and resubmission guidance through our structured BTEC support pathway at ICT Business School.
Our academic advisors can guide you through unit enrollment, portfolio requirements, and Pearson assessment preparation.